ITIL® Foundation Essentials ITIL 4 Edition. The ultimate revision guide (Claire Agutter), 2020

ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

Provides definitions of the key terms and concepts used in ITIL 4;
Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
Explains the key figures and diagrams in the ITIL syllabus.


This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:


Replacing ‘change control’ with ‘change enablement’ throughout;
The removal of ‘IT’ from the definition of a change; and
Updating definitions for customer, sponsor and user.


Start preparing for your ITIL Foundation exam – order your copy today.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Развернуть фото

Смотри также о книге.

Основные характеристики товара

Параметр	Значение
ISBN	9781787782136
Автор(ы)	Claire Agutter
Возрастное ограничение	16+
Год издания	2020
Жанр	маркетинг
Издательство	IT Governance Publishing Ltd
Переплет	19.8cm x 12.9cm x 0.5cm
Серия	Cova
Страниц	92
Тематика	Техническая литература
Тип обложки	мягкая
Формат	20cm x 13cm x 0cm